Frequently asked questions
Craftsmanship & Materials
Do I need to assemble or fill my furniture myself?
Absolutely not. Unlike mass-market brands that ship flat-packed covers and messy bags of filling for you to assemble, every Old Bean piece arrives at your door fully assembled and perfectly plumped. It is ready to be placed in your living space the moment you unbox it.
Can I request fabric samples before purchasing?
We actively encourage it. Choosing the right texture for your home is a tactile experience. We offer a complimentary, next-day swatch service, allowing you to select up to 10 upholstery-grade fabrics to review in your own home’s natural light. Simply visit our fabric swatch page to request your curated swatch card.
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Will my furniture lose its shape over time?
Standard beanbags go flat quickly because they use low-grade filling. At Old Bean, we use a bespoke high-density EPS core designed to resist compression up to 3x longer than market standards. While all EPS naturally settles over years of heavy use, we supply exact-match top-up kits directly from our Great Harwood workshop to ensure your piece remains showroom-ready for life.
I cannot find the zip pull on my cover. Is it faulty?
Not at all, this is an intentional hallmark of our anti-burst engineering. We use concealed, tamper-proof double-safety zips. The outer zip is inverted to ensure a seamless aesthetic and to prevent young children from accessing the core. To open it, simply feel for the zip head through the fabric base and gently guide it open.
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Care & Maintenance
Are the covers machine washable?
Yes. We believe luxury should be lived in. Thanks to our concealed zip system, the outer covers can be easily removed. Most of our premium textiles are fully machine washable (please refer to the specific care label inside your cover for exact temperature guidelines).
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Delivery & Returns
How much is delivery, and how long does it take?
We offer Complimentary Next-Day Delivery to all mainland UK addresses as standard. Once your piece has been hand-finished in our Lancashire workshop and handed to our premium courier partners, you will receive full tracking details via email.
What if the piece doesn’t quite suit my space?
We want you to be completely thrilled with your investment. If the colour or proportions aren’t quite right for your room, we offer a seamless, complimentary returns and exchange service. Simply contact our concierge team within 14 days of delivery, and we will guide you through the process.
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Can I amend my order or change my delivery address?
Because every Old Bean piece is handcrafted to order, our workshop moves quickly. If you need to change a detail or update an address, please contact us at our Great Harwood studio immediately. If the piece has not yet left the cutting table, we will be more than happy to accommodate your request.
